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About Factory

For over 25 years Drain Master Plumbers, Located in Burnaby BC, has provided exceptional plumbing services to Burnaby and Lower Mainland residents.

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Burnaby, British Columbia

Mon - Fri 09:00am - 06:00pm

604-444-4423

 

FAQ

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Question – What Makes A Good Plumber?

What are the qualities of a good plumber and plumbing company?

 

  • Check to make sure that they have a plumbing license. The most basic rule is to be sure that they’re licensed and carry full insurance that protects you and your neighbour’s property in the event of a catastrophe.

 

  • Get two or more references and read online reviews. You can even ask to see some of the work they have done. Read their Facebook page and Twitter feed to see how they are interacting with their customers.

 

  • Ask how long they have been in business for. At the very least, this tells you they shouldn’t disappear on you. Theoretically, reputable companies should last, while unreputable fade. But sadly, that’s not always the case. Ask how long they have been in business for. At the very least, this tells you they shouldn’t disappear on you.

 

  • Get another bid/quote for the job but make sure you are comparing apples with apples. Some companies strip their jobs back to the absolute minimum so they can come in at the lowest price but the work won’t last the longest possible time. Ask the company that is more expensive why their price is at that level, so you can determine if there is a difference.

 

  • Ask about their guarantee. Is it money back? Is it limited in any way? Is it written on your bid/quote? Plumbers with great belief in their performance standards put their money where their mouth is.

 

  • Find a plumber that gives pricing for small jobs over the phone isn’t necessarily the sign of a good plumber. Some plumbers prefer to provide quotes only when they are in front of the job so they get it exactly and 100% right. From a plumber’s and customer’s perspective, there’s nothing worse than saying it will cost $X to fix and get to the home, only to find that its really $Y because of some complicating factor.

 

  • The real key is to get flat, fixed quotes so you know exactly what the plumber will do and exactly what you will pay. The only way this will be truly accurate is if the plumber is in front of the work.

 

  • Ask neighbours or nearby friends for plumbing referrals. The best way to find a good plumber is to have referrals from people you trust. Ask a friend, relative, or colleague you trust for a recommendation.

 

  • If you’ve had a good experience with another professional, such as an A/C repair technician, a roofer or an electrician, try asking them for a referral. If they’ve been working in the industry for a while, chances are they’ll have some contacts. And if you call a plumber based on a reference, be sure to let the plumber know immediately who referred you. They might even give you a discount.

 

  • Conclusion: When you have researched the options for finding a good plumber, we are positive that we are the plumbing company to give you the finest products on the market, the best service available, the best price and our guarantee that our works surpasses that of other companies in out trade. We look forward to working with you to solve all of your plumbing problems.

 

Call us and talk to our friendly staff and we will give you the best service in the industry.

 

25 years of experience and customer satisfaction. 604-444-4423